Privacy Policy

1. INTRODUCTION

Welcome to ZenGenUSA.com. At ZenGenUSA.com, we prioritize the privacy of our users, customers, and visitors. This Privacy Policy document outlines in detail the types of personal information we collect and record when you use our e-commerce website, and how we use this information.

Our commitment is to maintain transparency, integrity, and security in the management and use of the personal information we collect. We know how essential it is for users to understand how their data is used, and we take that responsibility seriously. This policy is not just a legal obligation but also a testament to our commitment to safeguarding your personal information.

By accessing or using ZenGenUSA.com, you confirm that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, your only recourse is not to use our website. We reserve the right to amend this policy at any given time, and any changes will be reflected here. It's crucial that you periodically review this page to ensure you are familiar with the most current version of our Privacy Policy.

Hereby, it is affirmed and represented that all policies promulgated and implemented on our website are in compliance with, and not in contravention of, the merchandise guidelines as set forth by Google Merchandise, Shopify, Meta, Pinterest, and all other predominant online shopping platforms. All necessary measures have been undertaken to ensure the full adherence to these guidelines and to mitigate any potential non-conformities or discrepancies.

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2. INFORMATION COLLECTION

• 2.1 Types of Data Collected: When you interact with our website, we may collect several types of information from and about you:

  • Personal Information: This includes data by which you may be personally identified, such as your name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline.

  • Transaction Information: When you purchase any product from ZenGenUSA.com, we collect data related to your transaction. This includes, but is not limited to, product details, purchase price, and payment information. Please note that while we collect payment details like credit card numbers, we ensure they are processed using secure encryption technologies.

  • Technical Data: This pertains to information about your internet connection, the equipment you use to access our website, and usage details. This may include your IP address, browser type, operating system, and other technology on the devices you use to access ZenGenUSA.com.

• 2.2 How We Collect Your Data: 

  • Direct Interactions: Most of the data we collect is provided directly by you. This occurs when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or communicate with us via email or other direct methods.

  • Automated Technologies: As you navigate through our website, we may use automated technologies to collect certain information. This includes usage details, IP addresses, and information collected through cookies and other tracking technologies.

  • Third Parties: From time to time, we may receive personal data about you from third-party sources, but only where they have confirmed they have your consent or are otherwise legally permitted or required to disclose your personal data to us.

• 2.3 Information You Provide Voluntarily: When you use specific features, such as contacting us with inquiries, signing up for a newsletter, or placing an order, you may provide additional information voluntarily. This might include comments, feedback, product reviews, or other personal content. While we cherish your active participation, please remember that any information you voluntarily disclose may become available to the wider ZenGenUSA.com community.

• 2.4 Compliance with Pinterest Merchandise Account Guidelines: We acknowledge and ensure that our data collection practices are in compliance with the Pinterest Merchandise Account Guidelines. This means we respect user preferences concerning data collection, especially if the user accessed our website through a link from Pinterest.​​​​

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3. USE OF INFORMATION

• 3.1 Purpose of Data Usage: The information we collect serves a variety of purposes, including:

  • Order Processing: To process your transactions and ensure the timely delivery of your purchases.

  • Customer Service: To respond to your inquiries, requests, or complaints, and provide you with a personalized shopping experience.

  • Website Improvement: To improve our website, ensuring that content is presented in the most effective manner for you and your device.

  • Marketing and Promotions: With your permission, we may send periodic emails about new products, special offers, or other information we think you might find interesting. You have the right to opt-out of receiving these communications at any time.

  • Website Analytics: To understand how our users interact with the website, helping us to improve user experience and our services.

  • Security: To maintain the safety and security of our website, prevent fraud, unauthorized access or use, and ensure the correct use of information.

  • Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes; respond to requests from public and government authorities; and enforce our site policies.

• 3.2 Pinterest Merchandise Account Guidelines Compatibility: In line with our commitment to complying with the Pinterest Merchandise Account Guidelines:

  • Transparency: We ensure that any data we collect through Pinterest referrals is used transparently and in accordance with this Privacy Policy.

  • User Consent: If you've arrived at our website via Pinterest and choose to register or share personal data with us, we will always seek your explicit consent before using that data for marketing or promotional purposes.

• 3.3 Data Aggregation and Anonymization: Occasionally, we may aggregate and anonymize the data we collect. Aggregated data is not considered personal information as it does not directly or indirectly reveal your identity. For instance, we might aggregate data about how users navigate our website to improve user experience, without using any personally identifiable information.

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4. DISCLOSURE OF INFORMATION

• 4.1 Disclosure to Third Parties: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential.

• 4.2 Legal Obligations and Law Enforcement: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary:

  • To comply with legal obligations or court orders.

  • To protect and defend the rights or property of ZenGenUSA.com.

  • To prevent or investigate potential wrongdoing in connection with the service.

  • To protect the personal safety of users of the site or the public.

  • To protect against legal liability.

• 4.3 Business Transfers: In the event that ZenGenUSA.com is involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be sold or transferred as part of that transaction. In such cases, we will notify you.

• 4.4 Pinterest Merchandise Account Guidelines Compliance: In keeping with the Pinterest Merchandise Account Guidelines, any data originating from Pinterest referrals and shared with third parties will be done transparently and in accordance with this Privacy Policy. We ensure that third parties respect the privacy of our users and treat user data with the same level of protection as stated in this policy.

• 4.5 Other Disclosures with Your Consent: There may be instances where we may share your information with third parties with your explicit consent. You'll be informed and given a choice in such situations.

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5. INTERNATIONAL TRANSFERS

• 5.1 Nature of International Transfers: Given the global nature of e-commerce and online operations, it is sometimes necessary for us to transfer data, including personal information, to locations outside the jurisdiction in which you provide it or where you are viewing the website. This could include outside the United States.

• 5.2 Safety Measures in Transfers: When transferring personal data internationally, we take appropriate measures to ensure that the data is transferred securely and that the data will be protected in the destination country in a manner consistent with this Privacy Policy.

• 5.3 Compliance with Legal Frameworks: We ensure that any international transfers of personal data are carried out in compliance with relevant laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) for European users and other local regulations as applicable.

• 5.4 Data Processors and Storage Providers: In some instances, your data may be processed or stored by third parties outside of your home country. We ensure that such third parties are compliant with relevant privacy laws and have suitable data protection standards.

• 5.5 Pinterest Merchandise Account Guidelines Adherence: For users accessing our services via Pinterest, we commit to transparently manage any international transfers of data originating from Pinterest referrals, ensuring the same high standard of data protection irrespective of where the data is processed or stored.

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6. COOKIES AND TRACKING TECHNOLOGIES

• 6.1 Use of Cookies: Cookies are small files that are transferred to your computer's hard drive through your web browser (if you allow it) that enables websites to recognize your browser and capture and remember certain information. ZenGenUSA.com uses cookies to understand and save user preferences for future visits, track advertisements, and aggregate data about site traffic and site interaction to provide better site experiences in the future.

• 6.2 Types of Cookies: We utilize various types of cookies, including:

  • Session Cookies: Temporary and deleted from your machine when your web browser closes.

  • Persistent Cookies: These remain even after the browser is closed and are used by our website to recognize you when you return.

• 6.3 Opting Out of Cookies: Most web browsers allow some control of most cookies through the browser settings. You can choose to disable cookies through your individual browser options. Please note that turning cookies off may disable some of the features that make your site experience more efficient.

• 6.4 Tracking Technologies: Beyond cookies, we may use other tracking technologies like pixel tags, web beacons, and clear GIFs to understand website operations and user behavior. These technologies can be used in emails we send to track open rates and other engagement metrics.

• 6.5 Pinterest Merchandise Account Guidelines Compatibility: When users are directed to our website via Pinterest, any data collected through cookies or tracking technologies will align with the standards outlined in the Pinterest Merchandise Account Guidelines. This ensures clarity and transparency in how we manage and use such data.

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7. CHILDREN'S PRIVACY

• 7.1 Age Limitation: ZenGenUSA.com does not knowingly collect, use, or disclose personal information from children under the age of 13. Our website, products, and services are all directed to people who are at least 13 years old or older. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our systems.

• 7.2 Parental Consent and Control: Parents and guardians are encouraged to spend time online with their children to become familiar with the types of content available on the internet, including our website. Parents should regularly oversee their children's online usage and help enforce our Privacy Policy by instructing their children never to provide personal information on ZenGenUSA.com without their permission.

• 7.3 Notification: If we become aware that a child under the age of 13 has provided us with personal information without parental consent, we will promptly notify the parents or guardians and, as mentioned, take necessary actions to ensure the data's removal.

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8. SECURITY MEASURES

• 8.1 Protection of Information: The security of your personal information is of utmost importance to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information.

• 8.2 Technological Safeguards: We use advanced encryption techniques and secure server layers to ensure data protection. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' database, accessible only by authorized personnel with special access rights to such systems.

• 8.3 Organizational Measures: Access to your personal data is restricted to those employees, agents, contractors, and other third parties who have a business need to access such data. They will process your personal data only on our instructions and are subject to a duty of confidentiality.

• 8.4 Breach Notification: Should a data breach occur that might jeopardize your personal information, we are committed to taking appropriate measures, including notifying you and any applicable regulators, as required by law.

• 8.5 Pinterest Merchandise Account Guidelines Adherence: In alignment with the Pinterest Merchandise Account Guidelines, we ensure that the security measures applied to data originating from Pinterest referrals maintain the same rigorous standards as any data collected directly on our platform.

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9. DATA RETENTION

• 9.1 Duration of Data Storage: ZenGenUSA.com retains your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary based on the type of data and the reason for processing it.

• 9.2 Order and Transaction Data: Information related to orders, transactions, and customer accounts will typically be retained for a period of seven years, in alignment with certain accounting and taxation laws.

• 9.3 Account Termination: If you choose to terminate your account with ZenGenUSA.com, we will retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, enforce our terms, take actions we deem necessary to protect the integrity of our website, or take other actions as required or permitted by law.

• 9.4 Anonymized Data: In cases where we have transformed your data into an anonymous form, thereby making it impossible to associate with your identity, we may retain this information indefinitely without further notice to you.

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10. YOUR RIGHTS AND CHOICES

• 10.1 Access and Correction: You have the right to request access to and correction of the personal information we hold about you at any time. This includes the right to ask us to show you the data we've collected about you, and the right to have any inaccuracies corrected.

• 10.2 Data Portability: Where applicable, you have the right to receive a copy of the personal information you've provided to us in a structured, commonly used, and machine-readable format.

• 10.3 Deletion: You can request the deletion of your personal information from our records at any time unless we're required to maintain that information for legitimate business or legal purposes.

• 10.4 Opt-Out and Unsubscribe: You have the right to opt out of any marketing communications we may send you. Every marketing email from ZenGenUSA.com includes an unsubscribe link at the bottom.

• 10.5 Automated Decisions and Profiling: You have the right to object to decisions based solely on automated processing, including profiling, that might have legal or other significant effects on you.

• 10.6 Exercising Your Rights: To exercise any of the rights mentioned above, please contact us at the email or postal address provided in this Privacy Policy. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

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11. THIRD-PARTY LINKS AND SERVICES

• 11.1 Presence of Third-Party Links: ZenGenUSA.com may contain links to external websites and services that are operated by third parties. These links are provided for your convenience and do not imply endorsement of the information or products available at these external sites.

• 11.2 Privacy Practices of Third Parties: Our Privacy Policy does not apply to third-party websites or services. Any access to and use of such linked websites and services is not governed by this Privacy Policy but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third parties.

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12. CHANGES TO PRIVACY POLICY

• 12.1 Periodic Updates: From time to time, we may update this Privacy Policy to reflect changes to our information practices or for other operational, legal, or regulatory reasons.

• 12.2 Notification of Changes: If we make material changes to this Privacy Policy, we will notify you by posting a notice on our website or by sending an email to the primary email address specified in your account.

• 12.3 Date of Last Revision: Each version of this Privacy Policy will be identified at the top of the page by its effective date.

• 12.4 Acceptance of Changes: Your continued use of our website and services after the changes have been made will constitute your acceptance of the revised Privacy Policy.

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13. COMPLIANCE WITH SPECIFIC LAWS AND REGULATIONS

• 13.1 US Data Protection Laws: ZenGenUSA.com complies with all applicable US data protection laws, including the California Consumer Privacy Act (CCPA) and other state-specific regulations where applicable.

• 13.2 International Compliance: For international users, especially those from the European Economic Area (EEA), we ensure compliance with the General Data Protection Regulation (GDPR) and any other relevant regulations.

• 13.3 Pinterest Merchandise Account Guidelines: Our Privacy Policy and data practices are aligned with the Pinterest Merchandise Account Guidelines, ensuring that users directed from Pinterest experience the same level of data protection and transparency as any other user on our platform.

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14. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights as described in this policy, you can contact us:

Email Address: zengen@ZenGenUSA.com

Postal Address:
95-1107 Koolani Drive #226,
Mililani, HI, 96789,
United States.

Your feedback and inquiries are important to us, and we endeavor to address all communications promptly.